In application of Article 13.1 of the EU Council Directive 2006/112/CE on the common system of the value added tax, all orders for goods and services provided by the WCO are invoiced exclusive of VAT since the WCO is regarded as non-taxable person in respect to the activities or transactions in which it engages as public authority within its scope of activity defined in the Convention of 15 December 1950 establishing a Customs Co-operation Council, even where it collects dues, fees, contributions or payments in connection with those activities or transactions.

Single Window Vol 2 – Performance, Sustainability and Maturity in Single Window



Upon completion of this module, you should be able to:

– Identify several performance measurement systems used for Single Window implementation

–  Recognise the importance of continuous improvement.

– Distinguish the areas that should be the focus of analysis and continuous improvement.

A quiz is also included to test your knowledge.

Additional information



Product Type


Duration: 40 min


Screen resolution: 1020 x 768 (or above)
Internet connection: 4Mb (megabits) or above

Operating System

Windows XP or higher

Browser Support

Microsoft Internet Explorer;9 or higherFirefox 3 or higherSafari 4 or higherLatest version of Google ChromeAdobe Flash PlayerAdobe Flash 9 or higher


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